Terms of Service
Contractual Obligations
All dedicated servers and rack space are based upon 12 month
terms of use unless noted otherwise*, when you signup for
service you are agreeing to lease these services from us for a
period of one (1) year from the date of signup. You may cancel
your dedicated server or rack space service with us under the
following guidelines:
-
30 Day written
notice via our Help Desk in the customer service area.
-
*Certain
products may be offered with a month-to-month contract. These
contracts will require a 30-day written notice of cancellation
via our Help Desk in the customer service area.
Shared hosting and
Dedicated Server accounts that are month to month require the
following:
All accounts are
due on the 1st and must be paid no later than the 10th of each
month or the account will be deemed delinquent and services
terminated by 12:00 pm CST that day. We bill on the 1st of each
month and re-bill every 48 hours until the account is brought
current or service termination is ordered on the 10th. All
accounts will be charged a $25.00 reconnect fee if their
services have been terminated for non-payment.
100% SLA
Travail Systems offers a 100% Service Level Agreement the
Premium Bandwidth package. The credit you will receive for an
outage is important, but we feel the focus needs to be on
avoiding outages rather than how to compensate for them.
Travail Systems utilizes a 100% Cisco network consisting of dual
Cisco 7206 routers handling the edge routing, dual Cisco 7513
routers handling core routing, and dual Cisco 5513s handling
distribution. All Cisco equipment is powered by dual DC power
supplies that we keep in stock. Each router is fed by totally
diverse DC plants.
Currently Travail Systems utilizes bandwidth from Level (3)
(NASDAQ: LVLT) and Yipes. Both connections are fed via diverse
entrance and diverse routes. Travail Systems is evaluating other
carriers to be added in the future.
For details on our SLA please contact
sales@travailsystems.net.
Privacy Policy
Travail Systems has created this statement in order to
demonstrate our firm commitment to privacy. The following
discloses the information gathering and dissemination practices
for Web sites operated by Travail Systems including
travailsystems.net and travailsystems.com.
Travail Systems collects information when visitors request
information or signup and or pay for services. What information
is collected and how we use it is described below.
Travail Systems does not share your registration information
with third parties, unless you signed up to receive information
from our sponsors.
To enter a sweepstake or contest, you may be asked to provide
your email address, mailing address and phone number. This
information is needed to notify the winner and is not shared
with third parties.
We may also use your email address to notify you of new programs
and events that we think you will find of interest (unless you
requested not to receive information when you entered the
sweepstakes or contest).
When you place an order, we need to know your name, phone
number, email address, billing address, and credit card type,
number and expiration date. This allows us to process and
fulfill your order and to notify you of your order status. Your
information is treated with the utmost security. Your
information is used by Travail Systems and it's agents for the
purpose of aggregate identification of our customers. Your
personal information will not be sold.
When you place orders or access your account information, we
offer the use of a secure server. The secure server software (SSL)
encrypts all information you input before it is sent to us. All
of the customer data we collect is protected against
unauthorized access.
Cookies
Cookies are bits of information that a Web site transfers to an
individual's hard drive for record-keeping purposes. The use of
cookies is an industry standard practice, which you'll find at
most major Web sites. Cookies make web surfing easier for you by
saving your preferences while you're at our site or when you
return.
In places where the Travail Systems site asks for login
information cookies may store your login name and password on
your hard drive to eliminate the need for you to enter this
information every time it is needed.
Travail Systems also uses cookies to understand site usage and
patterns. This may include the use of your registration
information to better understand and serve the interests of our
users.
What happens if you disable your cookies?
There may be features in our site, which are not accessible
without cookies. However, if you want to disable your cookies
you can do so in two ways: you can ask your browser to inform
you every time a cookie is set and then decide whether to accept
it or not, or you can set your browser to automatically deny
cookies.
If you ask your browser to inform you of "cookie set" requests
and you say "NO" to the cookies, you will get a pop up window
for every hit. If you set your browser to automatically deny
cookies then you will not see these pop up windows.
IP Address
We may use your IP address to help diagnose problems with our
server, and to administer our web site. Your IP address may also
be used to gather broad demographic information.
Links to Other Sites
This site may contain links to other sites not operated by or on
behalf of Travail Systems. Travail Systems is not responsible
for the privacy practices of such web sites.
Advertising
We may use an outside ad company to display ads on our site.
These ads may contain cookies. While we use cookies in other
parts of our Web site, cookies received with banner ads are
collected by our ad company, and we do not have access to this
information.
Public Forums
This site may make chat rooms, forums, message boards, and/or
news groups available to its users. Please remember that any
information that is disclosed in these areas becomes public
information and you should exercise caution when deciding to
disclose your personal information.
Children's Guidelines
Travail Systems does not specifically target children to
register. However, should someone register on our site and tell
us they are 12 or younger (where age is asked) they will not be
added to our database or sent any information.
Refund Policy
Refunds are not given in full unless notification of intent to
discontinue services has been given within the last 30 days AND
a charge was made in error. If notification is received during
the month, a prorated amount will be refunded within 30 days of
the last day of service.
The Terms and Policies are subject to change at any time. We
suggest visiting this page from time to time to stay abreast of
any changes we might make. |
